Contact VeloHaven
Rider support for city movement and everyday cycling
Contact VeloHaven
Let’s keep moving.
Questions about cycling gear, order support, product selection, or your daily route are welcome. Share the details below and our team will help you find a clear next step.
Guidance for the road ahead.
Message the team
How can we help?
Complete the form with as much useful detail as possible. Your message will be directed to VeloHaven support.
Helpful routes
Find an answer before the next ride.
Explore practical information for delivery, returns, product selection, and long-term care.
Shipping information
Review order processing, delivery guidance, and our standard 3–5 business day shipping timeline.
Shipping InformationReturns and refunds
Find the steps and information needed when a product is not the right fit for your route.
Returns and RefundsBuying guidance
Compare practical considerations for commuter equipment, storage, safety, tools, and ride essentials.
Read Buying Guides
ride support
Quick clarity
Common support questions.
These answers cover the details riders most often need before sending a message.
01 When will my order ship?
VeloHaven orders ship in 3–5 business days. Delivery timing begins after the order has been processed and dispatched.
02 What should I include for order support?
Include the order number, the email used at checkout, the product name, and a clear description of the question or issue.
03 Can you help me choose cycling equipment?
Yes. Share your bicycle type, riding environment, storage needs, and intended use so our team can provide more relevant product guidance.
04 Where can I review return information?
Visit the Returns and Refunds page for the current process, eligibility information, and the details needed to begin a request.
Considered support
Better details lead to a clearer route forward.
Explore VeloHaven equipment or review our support resources while preparing your message.